1– A defective product must be notified to our Customer Care Department within 48 hours of delivery received.
2-All electrical goods have a Warranty of 1 month from the date of receipt to the customer.
3-During the Warranty period, the product will be Not repaired.
4-Under some circumstances if the product cannot be repaired It will be replaced depending on stock availability at that point in time.
5-Warranty is void if the product is tampered with or repaired Attempted at the customer’s end & prior to receipt at the warehouse.
6-Warranty is void if the product is not used following specific Guidelines as per the manual/instruction booklet.
7-Repair requests are not entertained after the expiration of the Warranty.
8-TeleShop does not supply any extra attachments.
9-Apart from one supplied in the original product.
10-No loose spare parts will be supplied by OpenTeleSale.com during the Warranty Period.
11– TeleShop.com.pk is not responsible for the replacement of the product if it is Mishandled due to negligence at the customer’s end & or if damaged during transit.
12-During the Warranty period, TeleShop.com.pk will not refund money If a product can be repaired or replaced.
13-For repairs/replacements under Warranty, the product must be delivered to TeleShop.com.pk where house by the customer at his or her own cost. Return Charges will be borne By TeleShop.com.pk under such circumstances.
(Note): in case of returning the product to the company for any reason, 30% charges will be deducted from the actual price mention on the invoice.
100% authentic imported products guaranteed
All products tested before shipping
Dedicated support for all products
Round the clock customer assistance
All products come with a 7-day checking warranty. If the product is defective or not working as described, you can request a replacement or refund.
For select premium products, we offer extended 30-day support including technical assistance and usage guidance.
Warranty does not cover physical damage, misuse, unauthorized repairs, or damage caused by improper handling.
Call or WhatsApp within warranty period
Explain the problem with product details
Send product back for inspection
Get replacement or refund
Free delivery on orders above Rs. 2000 across Pakistan
Plain, unmarked packaging for all orders
Hassle-free 7-day return policy
Expert advice on product selection and usage
Warranty covers manufacturing defects, products not working as described, and wrong items delivered. Physical damage, water damage, or misuse are not covered.
Once we receive your returned product, our team inspects it within 2-3 business days. Approved claims are processed immediately with replacement or refund.
No, we provide FREE pickup for all warranty claims. You don't pay anything for returning defective products.
Yes, you can choose between a replacement product or full refund for eligible warranty claims. Refunds are processed within 5-7 business days.
Our team is ready to help with your warranty claims